Shipping policy
Processing Times All orders are processed within 1–3 business days. Orders are not processed or shipped on weekends or public holidays. During peak periods, processing times may be slightly longer — we'll keep you informed if there are any delays. Printed items are print on demand 7-10 days.
Domestic Shipping (Australia)Â We offer the following shipping options for orders within Australia:
- Standard Shipping — estimated delivery 3–7 business days
- Express Shipping — estimated delivery 1–3 business days
Free standard shipping is available on orders over a qualifying amount. Shipping rates are calculated at checkout based on your location and order weight.
Order Tracking Once your order has been dispatched, you'll receive a confirmation email with a tracking number so you can follow your delivery.
Undeliverable Packages If a package is returned to us due to an incorrect address or failed delivery attempts, we'll contact you to arrange redelivery. Additional shipping charges may apply.
Damaged or Lost Orders If your order arrives damaged or goes missing in transit, please contact us at [your contact email] within 7 days of the expected delivery date and we'll make it right.
Contact Us For any shipping enquiries, reach out to us at info@calmbycarm.com or through our contact page.